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Customer Service
 
 
If you have a question not listed above please do not hesitate to contact us, either by email, team@blessedandbeautiful.co.uk
or by telephone, on 020 8693 8905
 
How do I care for my statue?
This will depend on the statue colour and environmental finish you choose –
 
   For Silver Coloured – indoor Statues
These are made of primarily brass mixed with steel and copper and coated in a part silver (around15%) coating.
Use a diluted silver-cleaning product such as Silvo, diluted by 1:3 with water. Apply with a non-abrasive cloth and polish to a shine to guard against tarnishes.
 
   For Gold Coloured - indoor Statues
These are primarily made of brass mixed with steel and copper.
Use a brass-cleaning product such as Brasso as instructed by the manufacture. Apply using a soft cloth and polish to a shine, to guard against tarnish.
 
   For Gold or silver coloured – outdoors statues
These statues are made of the same material as the indoor statues (see above), which have then been coated in a lacquer to allow them to be used outside.  This lacquer will need to be reapplied yearly to ensure that your statue retains it's ability to withstand environmental conditions that could cause it to erode.  This is a simple process where the quick drying lacquer called Ercalene “S” is painted onto the statue.  Ercalene “S” can be purchased at www.hswalsh.com
 
How are the statues made?
Firstly, a volcanic cement statue is created by hand modelling. Then a layer of clay is coated over the cement image, like a skin. This layer is then sculpted to allow for fine modelling of the features. 
The different body parts are made separately eg the head, torso, arms etc. These parts are then welded together using intense fire to join the pieces at the seams.
The liquid metal comprising of brass, steel and copper is then cast over the clay skin. The stone and clay is removed from the inside and the statue is sanded.
If the statue is silver coloured a silver compound is coated over the re-heated statue.
The finishing process is to heat the statue with a bamboo stick and coconut fibre dipped in oil to blacken the statue, which is then shined and smoothed with a soft cloth.
 
Can my Statue be placed outside?
If you intend to place your statue outside it must first have been coated in a suitable lacquer as the statues are not water-resistant.  If you selected outdoors as the environmental finish when you purchased your statue then your statue comes already coated.  See How do I care for my statue above.
 
Are the paintings originals?
Yes, the artists, Elyezer and Suastika-Tuttink, create original paintings.  Elyezer creates more than one painting of an image but they all differ. Please see About the Artists for more details.
 
How are the paintings framed?
The canvases are hand-stretched onto a one-inch wooden frame that makes the painting rigid.  They do not come with a decorative frame.
 
How can I pay?
We accept payments by Visa, MasterCard and Switch. We can also accept payment by cheque and postal order. Please see Terms and Conditions Payment Process for full details.
 
How long does delivery take?
Estimated despatch times are shown under the details for each item, as well as being stated on your order confirmation. If the item is not in stock we will contact you to let you know when delivery will take place. Please see Terms and Conditions Delivery Process for full details.
 
What if I change my mind?
You have 7 days after your order has been delivered to change your mind.
For full details, including return delivery costs if the goods are not faulty, please see Terms and Conditions Returns and Refunds Policy.
 
Can I order or have delivery outside the UK?
Yes, we can deliver outside the UK, we will contact you with cost and estimated delivery date, for your approval.  Please see Terms and conditions Delivery Process.
 
Can I have delivery to an address other than my invoice address?
When paying by credit card we cannot delivery to an address that is different from your invoice address. We can, however, if you pay by cheque or postal order. Please see Terms and Conditions Payment Process for full details.
 
Is my payment secure?
Yes, we use secure servers at every stage of the ordering process. Please see Privacy Policy for full details.
 
Will you pass my details onto 3rd parties?
No, Blessed & Beautiful do not pass on, or sell our customer’s details to any third parties. Please see Privacy Policy for full details.
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